Delete your Nurseries World account

1. Delete it in the app

1. Open the Nurseries World app and sign in.
2. Tap Me, then Profile.
3. Tap Delete account at the bottom.
4. Enter your password (not needed if you signed in with Google), tick the box to confirm, and tap Delete my account.

Deleting cannot be undone. You can create a new account later with the same email address.

2. Can't use the app?

Send the request from the email address of the account to hello@nurseriesworld.com. Tell us whether it is a parent or a nursery-owner account. We may ask you to confirm your identity first.

You can also use this route to ask us to remove the contact details you typed into an enquiry or a listing claim (see "What stays" below), or to remove a nursery listing you manage.

3. What is deleted

• Your account: name, email address, phone number and the stored password (which is kept only in hashed form).
• Your Google sign-in link, if you used Google to sign in.
• Sign-in, email-confirmation and password-reset records.
• Your saved (favourite) nurseries.
• For nursery owners: your access to manage nursery listings. The listing itself is not removed unless you ask us to.
• The link between your account and push notifications on your device.

4. What stays

Some content is part of the public record or of another person's inbox, so it stays. Your account is no longer linked to it:

• Reviews and comments you wrote are kept without your name.
• Articles you wrote and photos or videos you uploaded stay on the site without your name.
• Enquiries and listing claims keep the name, email, phone number and message you typed into them, because the nursery needs them to reply. Email us (section 2) if you want these removed as well.
• Nursery listings are public business information and stay until the nursery or an administrator removes them.
• Records we must keep for security, abuse prevention or legal reasons, and a note that a newsletter address has unsubscribed, so we respect that choice.

5. How long it takes

Deleting in the app takes effect immediately. We aim to complete email requests within 30 days. Backup copies are replaced on a regular cycle, so deleted information may remain in encrypted backups for a limited time before it is overwritten.

For the full picture of what we collect and why, read our privacy policy.